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SaddlerTennis      Terms & Conditions

For all types of Termtime Coaching / Holiday camps

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SECURITY  - website & online booking system 

We use the following organisations to collect and process transaction & personal information submitted by our customers during the booking or general ‘contact us’ enquiry process:

1&1 website hosting  SSL encryption. Click on the padlock in the browser address bar for certificate

SagePay  used to collect & process transaction information.  For further information, visit  www.sagepay.co.uk/policies/security-policy

BookingBug    SSL encryption. Click on the padlock in the browser address bar for certificate

Elavon             SaddlerTennis holds a valid PCI certificate meeting the highest standards for securing cardholder data.  For further information click on the Trustwave logo on the bookings page.  

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General conditions:

NB: any reference to ‘group[s]’ or ‘place[s]’ apply both to termtime lessons and holiday tennis camps

  • All places are offered on a ‘1st come, 1st served’ basis in the order that full course payment is received.
  • Due to ongoing demand for places and Waiting Lists operating on some groups, please note the deadline dates in any separate 'course booking' email already sent to you for your:

1st REFUSAL on your place  After this date, places revert to ‘1st come, 1st served’, and are automatically offered to any player on the waiting list.

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Termtime Coaching

Booking your place[s]

  • All places are offered on a ‘1st come, 1st served’ basis in the order that full course payment is received.
  • Due to ongoing demand for places and Waiting Lists operating on some groups, please note the deadline dates in any separate 'course booking' email already sent to you for your:

1st REFUSAL on your place  After this date, places revert to ‘1st come, 1st served’, and are automatically offered to any player on the waiting list]

RETURNING PLAYERS: 'EARLY BIRD’ DISCOUNT  This discounted price is shown on the online booking system during the 'Early Bird' period, after which the course fees automatically revert to the 'Standard Price'.

 

Refund policy: per place booked:

up to 21 days before        =    full refund

21 to 8 days before          =    £5.00 fee

7 days to 4 days before   =    £10.00 fee

3 days or less before       =    no refund 

 

Term dates:

NB  the 1/2 term date when there is NO LESSON - these dates will appear in your confirmation email when your online place[s] booking is complete.

 

Bad Weather Policy & '£credits'

Having coached outdoors all year round for 15 years in the local area, we pride ourselves on using our common sense, and having an impeccable safety history.

 If the Coach decides that it is unwise to do the lesson, both in terms of the safety of the courts & equipment and risk to the player[s] health, the 'Bad Weather Policy' is enacted:

1st lesson lost     =    parent stands cost;

2nd lesson lost    =   1 x £credit for next term’s fees;

3rd lesson lost     =    1 x credit for next term…etc…

Maximum 3 x £credits applied to any term [I.e. total 4 x lost lessons in the term]    

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Holiday Camps

Upon making a provisional booking you agree to the following Terms & Conditions:

  1. ‘The Supplier’ means Jonathan Saddler.
  2. ‘The Parent’ means the person making the provisional booking upon the child[ren]’s behalf.
  3. ‘The Child’ means the child or children booked onto The Camp by The Parent, upon written invitation by The Supplier.
  4. ‘The Camp’ means the days & times published on The Supplier’s tennis camp booking form, including only the 10 minutes before the official start time & the 10 minutes after the end time.
  5. Refund policy: per place booked:  due to setup & staffing costs involved, refunds are not given for cancelled places, except in exceptional circumstances, and in The Supplier’s sole discretion.

Should The Supplier agree a refund, the following administration charges shall nevertheless be deducted:

Up to 6 weeks prior to first day of Camp                                        £5.00 per place

Between 6 weeks and 8 days prior to first day of Camp                            £10.00 per place

7 days or less prior to first day of camp                                                            £full value of place[s] booked

  1. Camp Cancellation. Minimum number to run tennis camp = 18 children.

In the unlikely event that low numbers require The Supplier to cancel the tennis camp, this will be communicated by email/sms or voicemail no less than 5 days prior to the first day, to allow The Parent time to make alternative childcare arrangements.

Cancellation shall not give rise to any claims for compensation by The Parent save for a full refund for any monies already banked. Uncashed cheques will be securely shredded.

  1. The Supplier shall be responsible for the control, safety & discipline of The Child during The Camp and reserves the right to change or terminate any aspect of any Camp or to suspend or expel any Child from any Camp without notice. Refund policy will apply for unused/remaining time on the Camp.
  2. The Supplier will provide all specialist tennis equipment necessary for The Camp, including junior rackets of appropriate size which may be borrowed without charge by The Child.
  3. Bad Weather. In the event of bad weather preventing the start of and/or interrupting play, The Supplier will supervise The Child in the clubhouse until such time as conditions permit play to be restarted or the camp is due to end for the day. The Parent may collect the child early if they so wish. No coaching time lost due to bad weather will give rise to any claim by The Parent.
  4. The Supplier shall not be responsible for damage or loss of personal clothing or effects of any Child.
  5. The Child shall wear appropriate sports clothing and bring sufficient food & drink to each Camp day, as recommended by The Supplier’s ‘Parent’s Letter’ issued via email to The Parent no later than 3 days before The Camp.
  6. The Supplier has in force during The Camp in respect of his Coaching team valid:
    • Public Liability Insurance  £5 million minimum.         
    •  First Aid Qualified coach  
    • Enhanced DBS Check

                   Copies of these certificates are displayed in the clubhouse or are available from The Supplier upon request.

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Updated May 2016

Contact info:

Mobile: 07980 556463

 

Office: Low Pasture, Baldersby Garth, North Yorkshire YO7 4PD

 

Legal: Saddler Tennis Coaching Services is a UK partnership registered at the above address.

please click here for the contact form 

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