For all types of Termtime Coaching / Holiday camps
SECURITY - website & online booking system
We use the following organisations to collect and process transaction & personal information submitted by our customers during the booking or general ‘contact us’ enquiry process:
1&1 website hosting SSL encryption. Click on the padlock in the browser address bar for certificate
SagePay used to collect & process transaction information. For further information, visit www.sagepay.co.uk/policies/security-policy
BookingBug SSL encryption. Click on the padlock in the browser address bar for certificate
Elavon SaddlerTennis holds a valid PCI certificate meeting the highest standards for securing cardholder data. For further information click on the Trustwave logo on the bookings page.
NB: any reference to ‘group[s]’ or ‘place[s]’ apply both to termtime lessons and holiday tennis camps
- 1st REFUSAL on your place After this date, places revert to ‘1st come, 1st served’, and are automatically offered to any player on the waiting list.
Booking your place[s]
- 1st REFUSAL on your place After this date, places revert to ‘1st come, 1st served’, and are automatically offered to any player on the waiting list]
- RETURNING PLAYERS: 'EARLY BIRD’ DISCOUNT This discounted price is shown on the online booking system during the 'Early Bird' period, after which the course fees automatically revert to the 'Standard Price'.
Refund policy: per place booked:
up to 21 days before = full refund
21 to 8 days before = £5.00 fee
7 days to 4 days before = £10.00 fee
3 days or less before = no refund
NB the 1/2 term date when there is NO LESSON - these dates will appear in your confirmation email when your online place[s] booking is complete.
Bad Weather Policy & '£credits'
Having coached outdoors all year round for 15 years in the local area, we pride ourselves on using our common sense, and having an impeccable safety history.
If the Coach decides that it is unwise to do the lesson, both in terms of the safety of the courts & equipment and risk to the player[s] health, the 'Bad Weather Policy' is enacted:
1st lesson lost = parent stands cost;
2nd lesson lost = 1 x £credit for next term’s fees;
3rd lesson lost = 1 x credit for next term…etc…
Maximum 3 x £credits applied to any term [I.e. total 4 x lost lessons in the term]
Upon making a provisional booking you agree to the following Terms & Conditions:
Should The Supplier agree a refund, the following administration charges shall nevertheless be deducted:
Up to 6 weeks prior to first day of Camp £5.00 per place
Between 6 weeks and 8 days prior to first day of Camp £10.00 per place
7 days or less prior to first day of camp £full value of place[s] booked
In the unlikely event that low numbers require The Supplier to cancel the tennis camp, this will be communicated by email/sms or voicemail no less than 5 days prior to the first day, to allow The Parent time to make alternative childcare arrangements.
Cancellation shall not give rise to any claims for compensation by The Parent save for a full refund for any monies already banked. Uncashed cheques will be securely shredded.
Copies of these certificates are displayed in the clubhouse or are available from The Supplier upon request.
Updated May 2016
Mobile: 07980 556463
Office: Chesterton House, 3 Willow Lane, Rainton, Norh Yorkshire Y07 3QG
Legal: Saddler Tennis Coaching Services is a UK partnership registered at the above address.